Return & Refund Policy
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible unless otherwise defined in this Privacy Policy.
Return & Refund Policy
At HideNiche, every product is crafted with precision, passion, and purpose. We take great pride in the quality of our leather goods and wish for you to love your purchase as much as we loved creating it.
If, however, you are not entirely satisfied, we’re here to make things right.
Return Policy
We offer a 7-day return window from the date of delivery for domestic orders. Please note that returns are not accepted for international shipments.
To qualify for a return, the item must be:
- In its original condition, unused and unworn
- Accompanied by original tags and packaging
- Supported by the receipt or proof of purchase
To initiate a return, kindly contact our support team at support@hideniche.com or submit your request through our Return Request Page.
Once your request is approved, we’ll arrange a reverse pickup for your convenience. Please note, returns sent without prior authorization will not be accepted.
An unboxing video is mandatory to initiate a refund or replacement for cases involving wrong products or empty package delivery.
Damages & Concerns
We take quality control seriously. Should your order arrive damaged, defective, or incorrect, please contact us immediately upon delivery at support@hideniche.com. Our team will promptly evaluate the issue and ensure a swift resolution.
(Please note: an unboxing video is required to process claims related to damaged or incorrect deliveries.)
Non-Returnable Items
Certain categories are non-returnable:
- Personalized or custom-made products
- Personal-use items such as masks or diaries
- Gift cards
If you have any doubts regarding the eligibility of your product, we encourage you to reach out to us before initiating a return.
Exchanges
To exchange a product, simply process a return first. Once the return is accepted, we’ll dispatch your replacement item.
If the new product is priced higher, you’ll be required to pay the difference. For lower-priced exchanges, the balance will be refunded.
Please note that exchanges are not available for international orders.
Refunds
Once we receive and inspect your return, we’ll notify you regarding the approval status. If approved, your refund will be processed to your original payment method.
Please allow a few business days for your bank or payment provider to reflect the amount in your account.
At HideNiche, we are committed to delivering excellence—not only in our craftsmanship but also in the experience we offer you.
For any assistance, please write to us at support@hideniche.com.
HideNiche – Crafted for the Bold. Designed to Endure.
Last updated: 22 Sept 2025
